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 TERMS AND CONDITIONS

Welcome to Najjai. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and making a purchase, you accept these terms in their entirety. By "we", "our" or "us" refers to the legal entity NAJJAI

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1. Definitions

  • Seller: Najjai

  • Buyer: The individual or entity purchasing products from Najjai

  • Products: Items offered for sale on the Najjai website, including foulards and clothing

 

2. Acceptance of Terms
By using this website and purchasing products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or purchase our products.

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3. Product Information
We strive to display accurate product descriptions and prices. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free. In the event of any discrepancies, please contact us for clarification.

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4. Price Variations

The prices of our products are subject to change without notice. We reserve the right to modify prices at any time. Such changes will not affect orders that have already been placed and confirmed.

 

Despite our best efforts, some products may be incorrectly priced. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled, and if you have already paid for the products, you will receive a full refund.

 

Prices listed on the website are in the currency specified and are inclusive of any applicable taxes, duties, and shipping costs solely and exclusively for Colombia. Additional charges such as customs duties, import taxes and shipping costs can apply for international orders and are the responsibility of the buyer.

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5. Geographical Pricing

The prices of our products may vary depending on the geographical location of our customers. This practice is implemented to account for differences in shipping costs, local taxes, market conditions, and currency exchange rates.

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How It Works:

  • IP Geolocation: When you visit our website, we may use IP geolocation technology to determine your location and display prices in your local currency.

  • Currency Selector: You can also manually select your region or currency using the currency selector on our website.

  • Regional Taxes and Shipping Costs: The final price at checkout will include any applicable regional taxes and shipping costs.

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We strive to provide clear and transparent pricing. If you have any questions about our pricing policy, please contact us at info@byyassinajjai.com

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6. Ordering Process
To place an order:
1. Select the desired product(s) and add them to your shopping cart.
2. Proceed to checkout and provide the required information.
3. Review your order and submit it.
4. You will receive an order confirmation email once your order is processed.

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7. Payment Terms
We accept the following payment methods:

  • Credit/Debit Cards

  • PayPal

  • Manual Payments true payment links of third-party providers (e.g Wompi)

  • Manual Payments true direct national bank transfers (Bancolombia)

Payment is due at the time of order placement. All payments are securely processed.

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8. Shipping and Delivery

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Colombia:

All orders are processed and shipped within 1-3 business days after receiving payment confirmation. Custom orders take longer due to variable production time. Shipping is free for single orders within Colombia but chargeable for custom orders. However, if you are in rural areas, there might be an additional cost (if so, it will be displayed at checkout or you will be informed by email on time). Once your order has been shipped, you will receive an email with the tracking number to monitor your delivery in real-time. Delivery time varies by location and generally takes between 2 and 7 business days for standard shipping. Shipments to rural areas usually have longer delivery times. Any potential delays will be communicated promptly. Please note that delays may occur due to circumstances beyond our control, such as weather conditions or extraordinary events. Damages or loss of products during shipping are the responsibility of the shipping company.

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International:
We ship also worldwide. Shipping costs for international orders are not included in the price and will be charged 1 to 1 to the customer. Shipping methods, costs, and delivery times vary depending on the destination:

  • Standard Shipping: Estimated delivery time is 10-20 business days.

  • Express Shipping: Estimated delivery time is 3-7 business days.

Shipping costs will be calculated at checkout, any variations will be communicated on time via email. Customs duties and taxes may apply for international orders and are the responsibility of the buyer.

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9. Exchanges, Returns and Refunds
We want you to be satisfied with your purchase. If you are not, you can return the product under the following conditions:

  • The product must be returned within 7 days of receipt.

  • The product must be unused, in its original packaging, and in the same condition as received.

To initiate a return, please contact us at info@byyassinajjai.com Refunds will be processed within 14 days after having received the returned product. Shipping costs for returns are the responsibility of the buyer.

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Personalized Products:

Due to the personalized nature of our products, we cannot accept returns of customized products unless there is a manufacturing defect. Please make sure to read our product description carefully. After having received an order it is assumed that the design and all technical characteristics of the product were carefully reviewed and accepted by the customer.

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10. Customer Obligations
Customers are required to provide accurate information during the ordering process. Any incorrect information provided that leads to issues with delivery or order fulfilment will be the responsibility of the customer.

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11. Limitation of Liability
Najjai is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any damages arising from your use of our website or purchase of our products will not exceed the total amount paid for the products.

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12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Colombia. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts in Cali, Valle Del Cauca, Colombia.

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13. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Najjai and is protected by international copyright and trademark laws. Any unauthorized use of our content is strictly prohibited.

 

14. User Conduct

By using our website, you agree to conduct yourself lawfully and respectfully. You are prohibited from:

  • Using the website for any unlawful purpose.

  • Impersonating any person or entity or falsely stating your affiliation with a person or entity.

  • Interfering with or disrupting the operation of the website or servers.

  • Uploading or transmitting any viruses or harmful code.

 

15. Indemnification

You agree to indemnify, defend, and hold harmless Najjai, its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or in any way connected with your use of our website or violation of these terms.

 

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

 

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Najjai regarding the use of our website and the purchase of our products. Any other agreements, communications, or understandings are superseded and replaced by these terms.

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18. Amendments

Najjai reserves the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review these terms periodically. Your continued use of the website following any changes indicates your acceptance of the new Terms and Conditions.

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19. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:

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